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Starbucks Sued After 2-Year-Old 'Drank Frappuccino Tainted with Blood'

Starbucks Sued After 2-Year-Old 'Drank Frappuccino Tainted with Blood'

Both mother and daughter have tested negative for any communicable diseases

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A California family is suing Starbucks claiming they were served drinks contaminated with blood on the inside and outside of their cups.

Starbucks is facing a lawsuit from a California family who alleges that in 2016 the popular chain served them a drink tainted with blood. More concerning, their 2-year-old daughter Payton consumed some of the beverage, they said.

“My wife and my baby just drank someone’s blood,” Louis Vice told KTLA News. “It was bad.”

"Once we drank it, then we could see on the inside of the rim that there was blood," his wife Amanda added. She also told the local news outlet that her daughter had been licking the lid and eating the whipped cream from the Frappuccino lid and that the drinks emitted a strong metal odor.

According to a press release issued by their lawyer, the Vice family called the Starbucks, only to be informed that an employee had been bleeding and had been taken off the floor. The Vices claim that the Starbucks manager offered them free drinks for a week but that the family instead requested that the bleeding employee get a blood test to assess their vulnerability to any communicable diseases. The family alleges that the manager agreed, but that the employee did not take a blood test.

The press release states that Amanda and her daughter took blood tests and that they came back negative for any diseases and were retested six months later to be certain. Starbucks later offered each family member who consumed the contaminated beverage $1,000 as compensation, but according to the family's attorney, the Vices turned the offer down.

“They endured additional distress because Starbucks seemed to not care about their wellbeing and refused to direct the employee to undergo a blood test to ensure the family's safety," the family's lawyer Stan Pekler said in the press release.

A Starbucks spokesperson told The Daily Meal, "We are aware of this claim, that allegedly took place in 2016, and are prepared to present our case in court."


Redlands family sues Starbucks, alleging San Bernardino store served blood-tainted drinks

A Redlands family claims a bleeding Starbucks barista tainted their drinks with blood in 2016 and left them with gnawing fears that they might contract a blood-borne disease, according to a lawsuit filed in San Bernardino County Superior Court.

Blood tests for communicable diseases, including HIV, have so far proved negative, but the lawsuit claims family members experienced “extreme distress” for months, including from the coffee giant’s seeming lack of care about their well being, according to the suit filed Jan. 30.

The lawsuit seeks damages based on a failure to warn, negligence, breach of express warranty, breach of implied warranty, fraud, intentional infliction of emotional distress, battery, assault, negligent hiring and negligent training and supervision. The dollar amount of damages is not specified.

A photo shows a stain on a coffee cup that a Redlands family said is blood. The family has sued Starbucks, claiming that a barista who was bleeding served them blood-tainted drinks in February 2016. (Courtesy of Stan Pekler for Frish Law Group)

An emailed statement from the Starbucks media relations team stated, “We are aware of this claim, that allegedly took place in 2016, and are prepared to present our case in court.”

The suit says Amanda and Louis Vice, his mother, Rhonda Agles, and the Vices’ then 2-year-old daughter, Payton Vice, ordered drinks in the drive-thru line at the Starbucks in downtown San Bernardino at 601 W. 2nd St. on Feb. 6, 2016.

They ordered a venti hot white chocolate mocha topped by whipped cream, a grande java chip frappuccino and a venti ice water, the suit says.

They took their drinks home to where they lived in San Bernardino at the time and made their unpleasant discoveries.

Agles noticed a red smear on the side of the white cup, along with an “odd metallic smell.” Amanda Vice, 29, in an interview Thursday, said she noticed blood on the inside of her cup after she and Payton drank their java chip frapp.

“I felt sick to my stomach,” she said. I didn’t know how much was in there. I was pretty grossed out and shocked that my little girl had drank it.”

After confirming that no one in the family was bleeding, Amanda Vice and Agles each called the Starbucks location to report the incident and confirmed that there was an employee who was bleeding but had since been removed from the sales floor.

The store manager offered free drinks for a week, but Agles “declined the insensitive offer,” according to the lawsuit, and the family pushed for a blood test for the employee.

“The manager agreed and stated that defendant Starbucks would pay for the barista to get tested,” according to the suit.

A customer service representative at the corporate office subsequently told Agles they could not force the barista to take a blood test, the suit alleges.

Starbucks offered $1,000 to each family member for their troubles, according to a law firm news release about the lawsuit.

The offers of coffee and cash did not satisfy the family.

“We want to see that they take the initiative to try to put better policies in place, that they are acknowledging what happened and it’s a problem, and it’s not OK,” Amanda Vice said.

Their attorney, Stan Pekler, of Los Angeles-based Frish Law Group, agrees that better safety rules need to be in place.

“In the beginning, it was important to the family for Starbucks to send them to doctors, send video and provide information,” Pekler said in an interview. “Other than providing a couple of gift cards, there wasn’t much done. At this point, we’d have to talk to Starbucks and see how they can make this situation better and make sure other people in the community aren’t exposed like my clients were.”

Besides seeking their own blood tests twice — six months apart — the family “endured additional distress because Starbucks seemed to not care about their wellbeing and refused to direct the employee to undergo a blood test to ensure the family’s safety,” Pekler said earlier in a news release.

The family did not report the incident to the San Bernardino County Department of Public Health. Records show no complaint-based inspections of the location related to blood after the date of the exposure.

“When our Division of Environmental Health Services receives a complaint, an inspection is conducted. If there was no complaint submitted, we are not made aware of the issue and a complaint-based inspection is not conducted,” Public Health spokeswoman Lana Cao wrote in an email.

There have been 10 inspections at that location since Feb. 6, 2016: four inspections classified as routine, two follow-up inspections, three inspections because of complaints and one inspection to regrade the coffeehouse. The location failed an inspection on Sept. 27, 2016.

Amanda Vice said the family has not visited that location since their ordeal.


Redlands family sues Starbucks, alleging San Bernardino store served blood-tainted drinks

A Redlands family claims a bleeding Starbucks barista tainted their drinks with blood in 2016 and left them with gnawing fears that they might contract a blood-borne disease, according to a lawsuit filed in San Bernardino County Superior Court.

Blood tests for communicable diseases, including HIV, have so far proved negative, but the lawsuit claims family members experienced “extreme distress” for months, including from the coffee giant’s seeming lack of care about their well being, according to the suit filed Jan. 30.

The lawsuit seeks damages based on a failure to warn, negligence, breach of express warranty, breach of implied warranty, fraud, intentional infliction of emotional distress, battery, assault, negligent hiring and negligent training and supervision. The dollar amount of damages is not specified.

A photo shows a stain on a coffee cup that a Redlands family said is blood. The family has sued Starbucks, claiming that a barista who was bleeding served them blood-tainted drinks in February 2016. (Courtesy of Stan Pekler for Frish Law Group)

An emailed statement from the Starbucks media relations team stated, “We are aware of this claim, that allegedly took place in 2016, and are prepared to present our case in court.”

The suit says Amanda and Louis Vice, his mother, Rhonda Agles, and the Vices’ then 2-year-old daughter, Payton Vice, ordered drinks in the drive-thru line at the Starbucks in downtown San Bernardino at 601 W. 2nd St. on Feb. 6, 2016.

They ordered a venti hot white chocolate mocha topped by whipped cream, a grande java chip frappuccino and a venti ice water, the suit says.

They took their drinks home to where they lived in San Bernardino at the time and made their unpleasant discoveries.

Agles noticed a red smear on the side of the white cup, along with an “odd metallic smell.” Amanda Vice, 29, in an interview Thursday, said she noticed blood on the inside of her cup after she and Payton drank their java chip frapp.

“I felt sick to my stomach,” she said. I didn’t know how much was in there. I was pretty grossed out and shocked that my little girl had drank it.”

After confirming that no one in the family was bleeding, Amanda Vice and Agles each called the Starbucks location to report the incident and confirmed that there was an employee who was bleeding but had since been removed from the sales floor.

The store manager offered free drinks for a week, but Agles “declined the insensitive offer,” according to the lawsuit, and the family pushed for a blood test for the employee.

“The manager agreed and stated that defendant Starbucks would pay for the barista to get tested,” according to the suit.

A customer service representative at the corporate office subsequently told Agles they could not force the barista to take a blood test, the suit alleges.

Starbucks offered $1,000 to each family member for their troubles, according to a law firm news release about the lawsuit.

The offers of coffee and cash did not satisfy the family.

“We want to see that they take the initiative to try to put better policies in place, that they are acknowledging what happened and it’s a problem, and it’s not OK,” Amanda Vice said.

Their attorney, Stan Pekler, of Los Angeles-based Frish Law Group, agrees that better safety rules need to be in place.

“In the beginning, it was important to the family for Starbucks to send them to doctors, send video and provide information,” Pekler said in an interview. “Other than providing a couple of gift cards, there wasn’t much done. At this point, we’d have to talk to Starbucks and see how they can make this situation better and make sure other people in the community aren’t exposed like my clients were.”

Besides seeking their own blood tests twice — six months apart — the family “endured additional distress because Starbucks seemed to not care about their wellbeing and refused to direct the employee to undergo a blood test to ensure the family’s safety,” Pekler said earlier in a news release.

The family did not report the incident to the San Bernardino County Department of Public Health. Records show no complaint-based inspections of the location related to blood after the date of the exposure.

“When our Division of Environmental Health Services receives a complaint, an inspection is conducted. If there was no complaint submitted, we are not made aware of the issue and a complaint-based inspection is not conducted,” Public Health spokeswoman Lana Cao wrote in an email.

There have been 10 inspections at that location since Feb. 6, 2016: four inspections classified as routine, two follow-up inspections, three inspections because of complaints and one inspection to regrade the coffeehouse. The location failed an inspection on Sept. 27, 2016.

Amanda Vice said the family has not visited that location since their ordeal.


Redlands family sues Starbucks, alleging San Bernardino store served blood-tainted drinks

A Redlands family claims a bleeding Starbucks barista tainted their drinks with blood in 2016 and left them with gnawing fears that they might contract a blood-borne disease, according to a lawsuit filed in San Bernardino County Superior Court.

Blood tests for communicable diseases, including HIV, have so far proved negative, but the lawsuit claims family members experienced “extreme distress” for months, including from the coffee giant’s seeming lack of care about their well being, according to the suit filed Jan. 30.

The lawsuit seeks damages based on a failure to warn, negligence, breach of express warranty, breach of implied warranty, fraud, intentional infliction of emotional distress, battery, assault, negligent hiring and negligent training and supervision. The dollar amount of damages is not specified.

A photo shows a stain on a coffee cup that a Redlands family said is blood. The family has sued Starbucks, claiming that a barista who was bleeding served them blood-tainted drinks in February 2016. (Courtesy of Stan Pekler for Frish Law Group)

An emailed statement from the Starbucks media relations team stated, “We are aware of this claim, that allegedly took place in 2016, and are prepared to present our case in court.”

The suit says Amanda and Louis Vice, his mother, Rhonda Agles, and the Vices’ then 2-year-old daughter, Payton Vice, ordered drinks in the drive-thru line at the Starbucks in downtown San Bernardino at 601 W. 2nd St. on Feb. 6, 2016.

They ordered a venti hot white chocolate mocha topped by whipped cream, a grande java chip frappuccino and a venti ice water, the suit says.

They took their drinks home to where they lived in San Bernardino at the time and made their unpleasant discoveries.

Agles noticed a red smear on the side of the white cup, along with an “odd metallic smell.” Amanda Vice, 29, in an interview Thursday, said she noticed blood on the inside of her cup after she and Payton drank their java chip frapp.

“I felt sick to my stomach,” she said. I didn’t know how much was in there. I was pretty grossed out and shocked that my little girl had drank it.”

After confirming that no one in the family was bleeding, Amanda Vice and Agles each called the Starbucks location to report the incident and confirmed that there was an employee who was bleeding but had since been removed from the sales floor.

The store manager offered free drinks for a week, but Agles “declined the insensitive offer,” according to the lawsuit, and the family pushed for a blood test for the employee.

“The manager agreed and stated that defendant Starbucks would pay for the barista to get tested,” according to the suit.

A customer service representative at the corporate office subsequently told Agles they could not force the barista to take a blood test, the suit alleges.

Starbucks offered $1,000 to each family member for their troubles, according to a law firm news release about the lawsuit.

The offers of coffee and cash did not satisfy the family.

“We want to see that they take the initiative to try to put better policies in place, that they are acknowledging what happened and it’s a problem, and it’s not OK,” Amanda Vice said.

Their attorney, Stan Pekler, of Los Angeles-based Frish Law Group, agrees that better safety rules need to be in place.

“In the beginning, it was important to the family for Starbucks to send them to doctors, send video and provide information,” Pekler said in an interview. “Other than providing a couple of gift cards, there wasn’t much done. At this point, we’d have to talk to Starbucks and see how they can make this situation better and make sure other people in the community aren’t exposed like my clients were.”

Besides seeking their own blood tests twice — six months apart — the family “endured additional distress because Starbucks seemed to not care about their wellbeing and refused to direct the employee to undergo a blood test to ensure the family’s safety,” Pekler said earlier in a news release.

The family did not report the incident to the San Bernardino County Department of Public Health. Records show no complaint-based inspections of the location related to blood after the date of the exposure.

“When our Division of Environmental Health Services receives a complaint, an inspection is conducted. If there was no complaint submitted, we are not made aware of the issue and a complaint-based inspection is not conducted,” Public Health spokeswoman Lana Cao wrote in an email.

There have been 10 inspections at that location since Feb. 6, 2016: four inspections classified as routine, two follow-up inspections, three inspections because of complaints and one inspection to regrade the coffeehouse. The location failed an inspection on Sept. 27, 2016.

Amanda Vice said the family has not visited that location since their ordeal.


Redlands family sues Starbucks, alleging San Bernardino store served blood-tainted drinks

A Redlands family claims a bleeding Starbucks barista tainted their drinks with blood in 2016 and left them with gnawing fears that they might contract a blood-borne disease, according to a lawsuit filed in San Bernardino County Superior Court.

Blood tests for communicable diseases, including HIV, have so far proved negative, but the lawsuit claims family members experienced “extreme distress” for months, including from the coffee giant’s seeming lack of care about their well being, according to the suit filed Jan. 30.

The lawsuit seeks damages based on a failure to warn, negligence, breach of express warranty, breach of implied warranty, fraud, intentional infliction of emotional distress, battery, assault, negligent hiring and negligent training and supervision. The dollar amount of damages is not specified.

A photo shows a stain on a coffee cup that a Redlands family said is blood. The family has sued Starbucks, claiming that a barista who was bleeding served them blood-tainted drinks in February 2016. (Courtesy of Stan Pekler for Frish Law Group)

An emailed statement from the Starbucks media relations team stated, “We are aware of this claim, that allegedly took place in 2016, and are prepared to present our case in court.”

The suit says Amanda and Louis Vice, his mother, Rhonda Agles, and the Vices’ then 2-year-old daughter, Payton Vice, ordered drinks in the drive-thru line at the Starbucks in downtown San Bernardino at 601 W. 2nd St. on Feb. 6, 2016.

They ordered a venti hot white chocolate mocha topped by whipped cream, a grande java chip frappuccino and a venti ice water, the suit says.

They took their drinks home to where they lived in San Bernardino at the time and made their unpleasant discoveries.

Agles noticed a red smear on the side of the white cup, along with an “odd metallic smell.” Amanda Vice, 29, in an interview Thursday, said she noticed blood on the inside of her cup after she and Payton drank their java chip frapp.

“I felt sick to my stomach,” she said. I didn’t know how much was in there. I was pretty grossed out and shocked that my little girl had drank it.”

After confirming that no one in the family was bleeding, Amanda Vice and Agles each called the Starbucks location to report the incident and confirmed that there was an employee who was bleeding but had since been removed from the sales floor.

The store manager offered free drinks for a week, but Agles “declined the insensitive offer,” according to the lawsuit, and the family pushed for a blood test for the employee.

“The manager agreed and stated that defendant Starbucks would pay for the barista to get tested,” according to the suit.

A customer service representative at the corporate office subsequently told Agles they could not force the barista to take a blood test, the suit alleges.

Starbucks offered $1,000 to each family member for their troubles, according to a law firm news release about the lawsuit.

The offers of coffee and cash did not satisfy the family.

“We want to see that they take the initiative to try to put better policies in place, that they are acknowledging what happened and it’s a problem, and it’s not OK,” Amanda Vice said.

Their attorney, Stan Pekler, of Los Angeles-based Frish Law Group, agrees that better safety rules need to be in place.

“In the beginning, it was important to the family for Starbucks to send them to doctors, send video and provide information,” Pekler said in an interview. “Other than providing a couple of gift cards, there wasn’t much done. At this point, we’d have to talk to Starbucks and see how they can make this situation better and make sure other people in the community aren’t exposed like my clients were.”

Besides seeking their own blood tests twice — six months apart — the family “endured additional distress because Starbucks seemed to not care about their wellbeing and refused to direct the employee to undergo a blood test to ensure the family’s safety,” Pekler said earlier in a news release.

The family did not report the incident to the San Bernardino County Department of Public Health. Records show no complaint-based inspections of the location related to blood after the date of the exposure.

“When our Division of Environmental Health Services receives a complaint, an inspection is conducted. If there was no complaint submitted, we are not made aware of the issue and a complaint-based inspection is not conducted,” Public Health spokeswoman Lana Cao wrote in an email.

There have been 10 inspections at that location since Feb. 6, 2016: four inspections classified as routine, two follow-up inspections, three inspections because of complaints and one inspection to regrade the coffeehouse. The location failed an inspection on Sept. 27, 2016.

Amanda Vice said the family has not visited that location since their ordeal.


Redlands family sues Starbucks, alleging San Bernardino store served blood-tainted drinks

A Redlands family claims a bleeding Starbucks barista tainted their drinks with blood in 2016 and left them with gnawing fears that they might contract a blood-borne disease, according to a lawsuit filed in San Bernardino County Superior Court.

Blood tests for communicable diseases, including HIV, have so far proved negative, but the lawsuit claims family members experienced “extreme distress” for months, including from the coffee giant’s seeming lack of care about their well being, according to the suit filed Jan. 30.

The lawsuit seeks damages based on a failure to warn, negligence, breach of express warranty, breach of implied warranty, fraud, intentional infliction of emotional distress, battery, assault, negligent hiring and negligent training and supervision. The dollar amount of damages is not specified.

A photo shows a stain on a coffee cup that a Redlands family said is blood. The family has sued Starbucks, claiming that a barista who was bleeding served them blood-tainted drinks in February 2016. (Courtesy of Stan Pekler for Frish Law Group)

An emailed statement from the Starbucks media relations team stated, “We are aware of this claim, that allegedly took place in 2016, and are prepared to present our case in court.”

The suit says Amanda and Louis Vice, his mother, Rhonda Agles, and the Vices’ then 2-year-old daughter, Payton Vice, ordered drinks in the drive-thru line at the Starbucks in downtown San Bernardino at 601 W. 2nd St. on Feb. 6, 2016.

They ordered a venti hot white chocolate mocha topped by whipped cream, a grande java chip frappuccino and a venti ice water, the suit says.

They took their drinks home to where they lived in San Bernardino at the time and made their unpleasant discoveries.

Agles noticed a red smear on the side of the white cup, along with an “odd metallic smell.” Amanda Vice, 29, in an interview Thursday, said she noticed blood on the inside of her cup after she and Payton drank their java chip frapp.

“I felt sick to my stomach,” she said. I didn’t know how much was in there. I was pretty grossed out and shocked that my little girl had drank it.”

After confirming that no one in the family was bleeding, Amanda Vice and Agles each called the Starbucks location to report the incident and confirmed that there was an employee who was bleeding but had since been removed from the sales floor.

The store manager offered free drinks for a week, but Agles “declined the insensitive offer,” according to the lawsuit, and the family pushed for a blood test for the employee.

“The manager agreed and stated that defendant Starbucks would pay for the barista to get tested,” according to the suit.

A customer service representative at the corporate office subsequently told Agles they could not force the barista to take a blood test, the suit alleges.

Starbucks offered $1,000 to each family member for their troubles, according to a law firm news release about the lawsuit.

The offers of coffee and cash did not satisfy the family.

“We want to see that they take the initiative to try to put better policies in place, that they are acknowledging what happened and it’s a problem, and it’s not OK,” Amanda Vice said.

Their attorney, Stan Pekler, of Los Angeles-based Frish Law Group, agrees that better safety rules need to be in place.

“In the beginning, it was important to the family for Starbucks to send them to doctors, send video and provide information,” Pekler said in an interview. “Other than providing a couple of gift cards, there wasn’t much done. At this point, we’d have to talk to Starbucks and see how they can make this situation better and make sure other people in the community aren’t exposed like my clients were.”

Besides seeking their own blood tests twice — six months apart — the family “endured additional distress because Starbucks seemed to not care about their wellbeing and refused to direct the employee to undergo a blood test to ensure the family’s safety,” Pekler said earlier in a news release.

The family did not report the incident to the San Bernardino County Department of Public Health. Records show no complaint-based inspections of the location related to blood after the date of the exposure.

“When our Division of Environmental Health Services receives a complaint, an inspection is conducted. If there was no complaint submitted, we are not made aware of the issue and a complaint-based inspection is not conducted,” Public Health spokeswoman Lana Cao wrote in an email.

There have been 10 inspections at that location since Feb. 6, 2016: four inspections classified as routine, two follow-up inspections, three inspections because of complaints and one inspection to regrade the coffeehouse. The location failed an inspection on Sept. 27, 2016.

Amanda Vice said the family has not visited that location since their ordeal.


Redlands family sues Starbucks, alleging San Bernardino store served blood-tainted drinks

A Redlands family claims a bleeding Starbucks barista tainted their drinks with blood in 2016 and left them with gnawing fears that they might contract a blood-borne disease, according to a lawsuit filed in San Bernardino County Superior Court.

Blood tests for communicable diseases, including HIV, have so far proved negative, but the lawsuit claims family members experienced “extreme distress” for months, including from the coffee giant’s seeming lack of care about their well being, according to the suit filed Jan. 30.

The lawsuit seeks damages based on a failure to warn, negligence, breach of express warranty, breach of implied warranty, fraud, intentional infliction of emotional distress, battery, assault, negligent hiring and negligent training and supervision. The dollar amount of damages is not specified.

A photo shows a stain on a coffee cup that a Redlands family said is blood. The family has sued Starbucks, claiming that a barista who was bleeding served them blood-tainted drinks in February 2016. (Courtesy of Stan Pekler for Frish Law Group)

An emailed statement from the Starbucks media relations team stated, “We are aware of this claim, that allegedly took place in 2016, and are prepared to present our case in court.”

The suit says Amanda and Louis Vice, his mother, Rhonda Agles, and the Vices’ then 2-year-old daughter, Payton Vice, ordered drinks in the drive-thru line at the Starbucks in downtown San Bernardino at 601 W. 2nd St. on Feb. 6, 2016.

They ordered a venti hot white chocolate mocha topped by whipped cream, a grande java chip frappuccino and a venti ice water, the suit says.

They took their drinks home to where they lived in San Bernardino at the time and made their unpleasant discoveries.

Agles noticed a red smear on the side of the white cup, along with an “odd metallic smell.” Amanda Vice, 29, in an interview Thursday, said she noticed blood on the inside of her cup after she and Payton drank their java chip frapp.

“I felt sick to my stomach,” she said. I didn’t know how much was in there. I was pretty grossed out and shocked that my little girl had drank it.”

After confirming that no one in the family was bleeding, Amanda Vice and Agles each called the Starbucks location to report the incident and confirmed that there was an employee who was bleeding but had since been removed from the sales floor.

The store manager offered free drinks for a week, but Agles “declined the insensitive offer,” according to the lawsuit, and the family pushed for a blood test for the employee.

“The manager agreed and stated that defendant Starbucks would pay for the barista to get tested,” according to the suit.

A customer service representative at the corporate office subsequently told Agles they could not force the barista to take a blood test, the suit alleges.

Starbucks offered $1,000 to each family member for their troubles, according to a law firm news release about the lawsuit.

The offers of coffee and cash did not satisfy the family.

“We want to see that they take the initiative to try to put better policies in place, that they are acknowledging what happened and it’s a problem, and it’s not OK,” Amanda Vice said.

Their attorney, Stan Pekler, of Los Angeles-based Frish Law Group, agrees that better safety rules need to be in place.

“In the beginning, it was important to the family for Starbucks to send them to doctors, send video and provide information,” Pekler said in an interview. “Other than providing a couple of gift cards, there wasn’t much done. At this point, we’d have to talk to Starbucks and see how they can make this situation better and make sure other people in the community aren’t exposed like my clients were.”

Besides seeking their own blood tests twice — six months apart — the family “endured additional distress because Starbucks seemed to not care about their wellbeing and refused to direct the employee to undergo a blood test to ensure the family’s safety,” Pekler said earlier in a news release.

The family did not report the incident to the San Bernardino County Department of Public Health. Records show no complaint-based inspections of the location related to blood after the date of the exposure.

“When our Division of Environmental Health Services receives a complaint, an inspection is conducted. If there was no complaint submitted, we are not made aware of the issue and a complaint-based inspection is not conducted,” Public Health spokeswoman Lana Cao wrote in an email.

There have been 10 inspections at that location since Feb. 6, 2016: four inspections classified as routine, two follow-up inspections, three inspections because of complaints and one inspection to regrade the coffeehouse. The location failed an inspection on Sept. 27, 2016.

Amanda Vice said the family has not visited that location since their ordeal.


Redlands family sues Starbucks, alleging San Bernardino store served blood-tainted drinks

A Redlands family claims a bleeding Starbucks barista tainted their drinks with blood in 2016 and left them with gnawing fears that they might contract a blood-borne disease, according to a lawsuit filed in San Bernardino County Superior Court.

Blood tests for communicable diseases, including HIV, have so far proved negative, but the lawsuit claims family members experienced “extreme distress” for months, including from the coffee giant’s seeming lack of care about their well being, according to the suit filed Jan. 30.

The lawsuit seeks damages based on a failure to warn, negligence, breach of express warranty, breach of implied warranty, fraud, intentional infliction of emotional distress, battery, assault, negligent hiring and negligent training and supervision. The dollar amount of damages is not specified.

A photo shows a stain on a coffee cup that a Redlands family said is blood. The family has sued Starbucks, claiming that a barista who was bleeding served them blood-tainted drinks in February 2016. (Courtesy of Stan Pekler for Frish Law Group)

An emailed statement from the Starbucks media relations team stated, “We are aware of this claim, that allegedly took place in 2016, and are prepared to present our case in court.”

The suit says Amanda and Louis Vice, his mother, Rhonda Agles, and the Vices’ then 2-year-old daughter, Payton Vice, ordered drinks in the drive-thru line at the Starbucks in downtown San Bernardino at 601 W. 2nd St. on Feb. 6, 2016.

They ordered a venti hot white chocolate mocha topped by whipped cream, a grande java chip frappuccino and a venti ice water, the suit says.

They took their drinks home to where they lived in San Bernardino at the time and made their unpleasant discoveries.

Agles noticed a red smear on the side of the white cup, along with an “odd metallic smell.” Amanda Vice, 29, in an interview Thursday, said she noticed blood on the inside of her cup after she and Payton drank their java chip frapp.

“I felt sick to my stomach,” she said. I didn’t know how much was in there. I was pretty grossed out and shocked that my little girl had drank it.”

After confirming that no one in the family was bleeding, Amanda Vice and Agles each called the Starbucks location to report the incident and confirmed that there was an employee who was bleeding but had since been removed from the sales floor.

The store manager offered free drinks for a week, but Agles “declined the insensitive offer,” according to the lawsuit, and the family pushed for a blood test for the employee.

“The manager agreed and stated that defendant Starbucks would pay for the barista to get tested,” according to the suit.

A customer service representative at the corporate office subsequently told Agles they could not force the barista to take a blood test, the suit alleges.

Starbucks offered $1,000 to each family member for their troubles, according to a law firm news release about the lawsuit.

The offers of coffee and cash did not satisfy the family.

“We want to see that they take the initiative to try to put better policies in place, that they are acknowledging what happened and it’s a problem, and it’s not OK,” Amanda Vice said.

Their attorney, Stan Pekler, of Los Angeles-based Frish Law Group, agrees that better safety rules need to be in place.

“In the beginning, it was important to the family for Starbucks to send them to doctors, send video and provide information,” Pekler said in an interview. “Other than providing a couple of gift cards, there wasn’t much done. At this point, we’d have to talk to Starbucks and see how they can make this situation better and make sure other people in the community aren’t exposed like my clients were.”

Besides seeking their own blood tests twice — six months apart — the family “endured additional distress because Starbucks seemed to not care about their wellbeing and refused to direct the employee to undergo a blood test to ensure the family’s safety,” Pekler said earlier in a news release.

The family did not report the incident to the San Bernardino County Department of Public Health. Records show no complaint-based inspections of the location related to blood after the date of the exposure.

“When our Division of Environmental Health Services receives a complaint, an inspection is conducted. If there was no complaint submitted, we are not made aware of the issue and a complaint-based inspection is not conducted,” Public Health spokeswoman Lana Cao wrote in an email.

There have been 10 inspections at that location since Feb. 6, 2016: four inspections classified as routine, two follow-up inspections, three inspections because of complaints and one inspection to regrade the coffeehouse. The location failed an inspection on Sept. 27, 2016.

Amanda Vice said the family has not visited that location since their ordeal.


Redlands family sues Starbucks, alleging San Bernardino store served blood-tainted drinks

A Redlands family claims a bleeding Starbucks barista tainted their drinks with blood in 2016 and left them with gnawing fears that they might contract a blood-borne disease, according to a lawsuit filed in San Bernardino County Superior Court.

Blood tests for communicable diseases, including HIV, have so far proved negative, but the lawsuit claims family members experienced “extreme distress” for months, including from the coffee giant’s seeming lack of care about their well being, according to the suit filed Jan. 30.

The lawsuit seeks damages based on a failure to warn, negligence, breach of express warranty, breach of implied warranty, fraud, intentional infliction of emotional distress, battery, assault, negligent hiring and negligent training and supervision. The dollar amount of damages is not specified.

A photo shows a stain on a coffee cup that a Redlands family said is blood. The family has sued Starbucks, claiming that a barista who was bleeding served them blood-tainted drinks in February 2016. (Courtesy of Stan Pekler for Frish Law Group)

An emailed statement from the Starbucks media relations team stated, “We are aware of this claim, that allegedly took place in 2016, and are prepared to present our case in court.”

The suit says Amanda and Louis Vice, his mother, Rhonda Agles, and the Vices’ then 2-year-old daughter, Payton Vice, ordered drinks in the drive-thru line at the Starbucks in downtown San Bernardino at 601 W. 2nd St. on Feb. 6, 2016.

They ordered a venti hot white chocolate mocha topped by whipped cream, a grande java chip frappuccino and a venti ice water, the suit says.

They took their drinks home to where they lived in San Bernardino at the time and made their unpleasant discoveries.

Agles noticed a red smear on the side of the white cup, along with an “odd metallic smell.” Amanda Vice, 29, in an interview Thursday, said she noticed blood on the inside of her cup after she and Payton drank their java chip frapp.

“I felt sick to my stomach,” she said. I didn’t know how much was in there. I was pretty grossed out and shocked that my little girl had drank it.”

After confirming that no one in the family was bleeding, Amanda Vice and Agles each called the Starbucks location to report the incident and confirmed that there was an employee who was bleeding but had since been removed from the sales floor.

The store manager offered free drinks for a week, but Agles “declined the insensitive offer,” according to the lawsuit, and the family pushed for a blood test for the employee.

“The manager agreed and stated that defendant Starbucks would pay for the barista to get tested,” according to the suit.

A customer service representative at the corporate office subsequently told Agles they could not force the barista to take a blood test, the suit alleges.

Starbucks offered $1,000 to each family member for their troubles, according to a law firm news release about the lawsuit.

The offers of coffee and cash did not satisfy the family.

“We want to see that they take the initiative to try to put better policies in place, that they are acknowledging what happened and it’s a problem, and it’s not OK,” Amanda Vice said.

Their attorney, Stan Pekler, of Los Angeles-based Frish Law Group, agrees that better safety rules need to be in place.

“In the beginning, it was important to the family for Starbucks to send them to doctors, send video and provide information,” Pekler said in an interview. “Other than providing a couple of gift cards, there wasn’t much done. At this point, we’d have to talk to Starbucks and see how they can make this situation better and make sure other people in the community aren’t exposed like my clients were.”

Besides seeking their own blood tests twice — six months apart — the family “endured additional distress because Starbucks seemed to not care about their wellbeing and refused to direct the employee to undergo a blood test to ensure the family’s safety,” Pekler said earlier in a news release.

The family did not report the incident to the San Bernardino County Department of Public Health. Records show no complaint-based inspections of the location related to blood after the date of the exposure.

“When our Division of Environmental Health Services receives a complaint, an inspection is conducted. If there was no complaint submitted, we are not made aware of the issue and a complaint-based inspection is not conducted,” Public Health spokeswoman Lana Cao wrote in an email.

There have been 10 inspections at that location since Feb. 6, 2016: four inspections classified as routine, two follow-up inspections, three inspections because of complaints and one inspection to regrade the coffeehouse. The location failed an inspection on Sept. 27, 2016.

Amanda Vice said the family has not visited that location since their ordeal.


Redlands family sues Starbucks, alleging San Bernardino store served blood-tainted drinks

A Redlands family claims a bleeding Starbucks barista tainted their drinks with blood in 2016 and left them with gnawing fears that they might contract a blood-borne disease, according to a lawsuit filed in San Bernardino County Superior Court.

Blood tests for communicable diseases, including HIV, have so far proved negative, but the lawsuit claims family members experienced “extreme distress” for months, including from the coffee giant’s seeming lack of care about their well being, according to the suit filed Jan. 30.

The lawsuit seeks damages based on a failure to warn, negligence, breach of express warranty, breach of implied warranty, fraud, intentional infliction of emotional distress, battery, assault, negligent hiring and negligent training and supervision. The dollar amount of damages is not specified.

A photo shows a stain on a coffee cup that a Redlands family said is blood. The family has sued Starbucks, claiming that a barista who was bleeding served them blood-tainted drinks in February 2016. (Courtesy of Stan Pekler for Frish Law Group)

An emailed statement from the Starbucks media relations team stated, “We are aware of this claim, that allegedly took place in 2016, and are prepared to present our case in court.”

The suit says Amanda and Louis Vice, his mother, Rhonda Agles, and the Vices’ then 2-year-old daughter, Payton Vice, ordered drinks in the drive-thru line at the Starbucks in downtown San Bernardino at 601 W. 2nd St. on Feb. 6, 2016.

They ordered a venti hot white chocolate mocha topped by whipped cream, a grande java chip frappuccino and a venti ice water, the suit says.

They took their drinks home to where they lived in San Bernardino at the time and made their unpleasant discoveries.

Agles noticed a red smear on the side of the white cup, along with an “odd metallic smell.” Amanda Vice, 29, in an interview Thursday, said she noticed blood on the inside of her cup after she and Payton drank their java chip frapp.

“I felt sick to my stomach,” she said. I didn’t know how much was in there. I was pretty grossed out and shocked that my little girl had drank it.”

After confirming that no one in the family was bleeding, Amanda Vice and Agles each called the Starbucks location to report the incident and confirmed that there was an employee who was bleeding but had since been removed from the sales floor.

The store manager offered free drinks for a week, but Agles “declined the insensitive offer,” according to the lawsuit, and the family pushed for a blood test for the employee.

“The manager agreed and stated that defendant Starbucks would pay for the barista to get tested,” according to the suit.

A customer service representative at the corporate office subsequently told Agles they could not force the barista to take a blood test, the suit alleges.

Starbucks offered $1,000 to each family member for their troubles, according to a law firm news release about the lawsuit.

The offers of coffee and cash did not satisfy the family.

“We want to see that they take the initiative to try to put better policies in place, that they are acknowledging what happened and it’s a problem, and it’s not OK,” Amanda Vice said.

Their attorney, Stan Pekler, of Los Angeles-based Frish Law Group, agrees that better safety rules need to be in place.

“In the beginning, it was important to the family for Starbucks to send them to doctors, send video and provide information,” Pekler said in an interview. “Other than providing a couple of gift cards, there wasn’t much done. At this point, we’d have to talk to Starbucks and see how they can make this situation better and make sure other people in the community aren’t exposed like my clients were.”

Besides seeking their own blood tests twice — six months apart — the family “endured additional distress because Starbucks seemed to not care about their wellbeing and refused to direct the employee to undergo a blood test to ensure the family’s safety,” Pekler said earlier in a news release.

The family did not report the incident to the San Bernardino County Department of Public Health. Records show no complaint-based inspections of the location related to blood after the date of the exposure.

“When our Division of Environmental Health Services receives a complaint, an inspection is conducted. If there was no complaint submitted, we are not made aware of the issue and a complaint-based inspection is not conducted,” Public Health spokeswoman Lana Cao wrote in an email.

There have been 10 inspections at that location since Feb. 6, 2016: four inspections classified as routine, two follow-up inspections, three inspections because of complaints and one inspection to regrade the coffeehouse. The location failed an inspection on Sept. 27, 2016.

Amanda Vice said the family has not visited that location since their ordeal.


Redlands family sues Starbucks, alleging San Bernardino store served blood-tainted drinks

A Redlands family claims a bleeding Starbucks barista tainted their drinks with blood in 2016 and left them with gnawing fears that they might contract a blood-borne disease, according to a lawsuit filed in San Bernardino County Superior Court.

Blood tests for communicable diseases, including HIV, have so far proved negative, but the lawsuit claims family members experienced “extreme distress” for months, including from the coffee giant’s seeming lack of care about their well being, according to the suit filed Jan. 30.

The lawsuit seeks damages based on a failure to warn, negligence, breach of express warranty, breach of implied warranty, fraud, intentional infliction of emotional distress, battery, assault, negligent hiring and negligent training and supervision. The dollar amount of damages is not specified.

A photo shows a stain on a coffee cup that a Redlands family said is blood. The family has sued Starbucks, claiming that a barista who was bleeding served them blood-tainted drinks in February 2016. (Courtesy of Stan Pekler for Frish Law Group)

An emailed statement from the Starbucks media relations team stated, “We are aware of this claim, that allegedly took place in 2016, and are prepared to present our case in court.”

The suit says Amanda and Louis Vice, his mother, Rhonda Agles, and the Vices’ then 2-year-old daughter, Payton Vice, ordered drinks in the drive-thru line at the Starbucks in downtown San Bernardino at 601 W. 2nd St. on Feb. 6, 2016.

They ordered a venti hot white chocolate mocha topped by whipped cream, a grande java chip frappuccino and a venti ice water, the suit says.

They took their drinks home to where they lived in San Bernardino at the time and made their unpleasant discoveries.

Agles noticed a red smear on the side of the white cup, along with an “odd metallic smell.” Amanda Vice, 29, in an interview Thursday, said she noticed blood on the inside of her cup after she and Payton drank their java chip frapp.

“I felt sick to my stomach,” she said. I didn’t know how much was in there. I was pretty grossed out and shocked that my little girl had drank it.”

After confirming that no one in the family was bleeding, Amanda Vice and Agles each called the Starbucks location to report the incident and confirmed that there was an employee who was bleeding but had since been removed from the sales floor.

The store manager offered free drinks for a week, but Agles “declined the insensitive offer,” according to the lawsuit, and the family pushed for a blood test for the employee.

“The manager agreed and stated that defendant Starbucks would pay for the barista to get tested,” according to the suit.

A customer service representative at the corporate office subsequently told Agles they could not force the barista to take a blood test, the suit alleges.

Starbucks offered $1,000 to each family member for their troubles, according to a law firm news release about the lawsuit.

The offers of coffee and cash did not satisfy the family.

“We want to see that they take the initiative to try to put better policies in place, that they are acknowledging what happened and it’s a problem, and it’s not OK,” Amanda Vice said.

Their attorney, Stan Pekler, of Los Angeles-based Frish Law Group, agrees that better safety rules need to be in place.

“In the beginning, it was important to the family for Starbucks to send them to doctors, send video and provide information,” Pekler said in an interview. “Other than providing a couple of gift cards, there wasn’t much done. At this point, we’d have to talk to Starbucks and see how they can make this situation better and make sure other people in the community aren’t exposed like my clients were.”

Besides seeking their own blood tests twice — six months apart — the family “endured additional distress because Starbucks seemed to not care about their wellbeing and refused to direct the employee to undergo a blood test to ensure the family’s safety,” Pekler said earlier in a news release.

The family did not report the incident to the San Bernardino County Department of Public Health. Records show no complaint-based inspections of the location related to blood after the date of the exposure.

“When our Division of Environmental Health Services receives a complaint, an inspection is conducted. If there was no complaint submitted, we are not made aware of the issue and a complaint-based inspection is not conducted,” Public Health spokeswoman Lana Cao wrote in an email.

There have been 10 inspections at that location since Feb. 6, 2016: four inspections classified as routine, two follow-up inspections, three inspections because of complaints and one inspection to regrade the coffeehouse. The location failed an inspection on Sept. 27, 2016.

Amanda Vice said the family has not visited that location since their ordeal.


Watch the video: Starbucks Sued Over Using Too Much Ice (November 2021).