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McDonalds Sued After Employee Exposed Customers to Hepatitis A

McDonalds Sued After Employee Exposed Customers to Hepatitis A


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A hepatitis A-infected McDonald’s employee may have exposed customers to the viral infection

Risk to the public is relatively low, but customers who have not been vaccinated against hepatitis A have been advised to seek medical attention.

A lawsuit has been filed against the owner of a McDonald’s franchise in Waterloo, New York, after one of the restaurant’s employees allegedly exposed customers to hepatitis A, a viral liver infection that can be transmitted through consumption of contaminated food, or through direct contact with an infected person.

The lawsuit, filed by a customer who ate at the restaurant while the infected employee was working during early November, seeks class-action status for those who were exposed to hepatitis A.

According to Reuters, the suit could include more than 1,000 plaintiffs.

The risk to customers is low, but the Seneca County Health Department has urged customers to seek medical attention if they have not already been vaccinated against hepatitis A.

Public health officials later issued a second hepatitis A warning in December stemming from another local Waterloo business, Mark’s Pizza. The worker was in contact with the McDonald’s employee, according to a notice on the Seneca County website.


McDonald's worker assaulted by customer over mask policy raises $20K in donations

As protective equipment, social distancing and other pandemic protocols become the new normal at businesses across the country, some employees on the front lines are suffering at the hands of unhappy customers. Last month, Maria Resendiz, a 19-year-old McDonald's cashier from Oakland, California, was physically attacked after she asked a customer coming through the drive-thru to wear a mask.

Now, a GoFundMe for the teenaged fast-food worker is fast approaching its $25,000 goal.

According to a complaint Resendiz filed with the California Occupational Safety and Health Administration on June 29, a man came to the drive-thru window around 3 p.m. on June 27. At the restaurant location, both drive-thru windows (one for payment and the second for pickup) had signs asking customers to wear face coverings. According to the complaint, when Resendiz asked the man whose face was exposed to put on a mask, the situation escalated.

"I don't need no Mexican b---- to tell me what to do," the assaulter allegedly shouted, according to Resendiz's complaint.

19-year-old McDonald's worker Maria Resendiz was attacked by a costumer after she told him to wear a mask. The attacker said "I don't need no Mexican bitch to tell me what to do" in response to her request. https://t.co/ZziSkYwf2l

— audree ☁︎ semi ia (@sadlwj) July 5, 2020

The man continued to shout racial slurs and physical insults at Resendiz before putting his hands through the window (which Resendiz said she was unable hold shut due to a broken lock), then grabbed her neck, slapped her and scratched her.

"Nobody called the police. The attacker left because his passenger, a woman, got out of his car and tried to pull him away from the window," Resendiz wrote in her complaint submitted two days following the incident. "I had to call the police because no one else did. The police came and asked Betty Orozco (the McDonald's manager) for the surveillance video so they could identify the attacker and his car, but she refused to cooperate and did not provide the video."

Watch TODAY All Day! Get the best news, information and inspiration from TODAY, all day long.

Following the incident, Resendiz said she was taken to Highland Hospital by ambulance.

Related

Food Table service and more masks: How McDonald's will change when it reopens

On Wednesday, a McDonald's spokesperson confirmed an incident had occurred and provided a statement to TODAY Food from Michael Smith, the owner/operator of multiple Bay Area McDonald's restaurants: “The safety and security of our guests and crew are our top priority, and our thoughts and support are with the employee during this time.

"Upon learning of the altercation at our San Pablo Avenue restaurant, one of our employees contacted local law enforcement immediately to report the incident. We are working closely with local authorities throughout their investigation and remain focused on supporting all of our people — our McDonald’s family — who have made it possible for us to continue to serve our communities during these challenging times."

In addition to the restaurant where Resendiz works, Smith operates another Oakland McDonald's that was court-ordered to temporarily close on May 26, the San Francisco Chronicle reported. The judge's decision was made following a worker strike and ensuing lawsuit against Smith by employees who are claiming that unsafe conditions at the restaurant led to them contracting and spreading COVID-19 to 35 people, including an infant. A company spokesperson told TODAY that location has since reopened.

BREAKING: After being told to wear dog diapers and coffee filters as masks, two-dozen workers at an Oakland @McDonalds are on strike after COVID-19 outbreak. 4 workers positive, 3 others sick workers’ kids sick, including 10-month-old baby #FightFor15 #ProtectAllWorkers pic.twitter.com/fjEv6dHWeO

— Fight For 15 (@fightfor15) May 26, 2020

According to Resendiz, she saw Smith about 30 minutes before she was attacked and asked him how to handle a situation in which a customer would refuse to wear a mask. Smith authorized Resendiz to refuse service to someone if they would not adhere to the policy. Despite this conversation, Resendiz wrote in her OSHA complaint that she feared being fired if she reported any altercation to Smith.

"He has told me that if I don't get along with the customers or my coworkers — and he said it directly to me, looking at me face-to-face, eye-to-eye, that he would fire me," she said, adding that she has not yet returned to work.

A spokesperson from McDonald's was unable to clarify whether Resendiz received any form of paid leave while recovering from the attack.


McDonald's worker assaulted by customer over mask policy raises $20K in donations

As protective equipment, social distancing and other pandemic protocols become the new normal at businesses across the country, some employees on the front lines are suffering at the hands of unhappy customers. Last month, Maria Resendiz, a 19-year-old McDonald's cashier from Oakland, California, was physically attacked after she asked a customer coming through the drive-thru to wear a mask.

Now, a GoFundMe for the teenaged fast-food worker is fast approaching its $25,000 goal.

According to a complaint Resendiz filed with the California Occupational Safety and Health Administration on June 29, a man came to the drive-thru window around 3 p.m. on June 27. At the restaurant location, both drive-thru windows (one for payment and the second for pickup) had signs asking customers to wear face coverings. According to the complaint, when Resendiz asked the man whose face was exposed to put on a mask, the situation escalated.

"I don't need no Mexican b---- to tell me what to do," the assaulter allegedly shouted, according to Resendiz's complaint.

19-year-old McDonald's worker Maria Resendiz was attacked by a costumer after she told him to wear a mask. The attacker said "I don't need no Mexican bitch to tell me what to do" in response to her request. https://t.co/ZziSkYwf2l

— audree ☁︎ semi ia (@sadlwj) July 5, 2020

The man continued to shout racial slurs and physical insults at Resendiz before putting his hands through the window (which Resendiz said she was unable hold shut due to a broken lock), then grabbed her neck, slapped her and scratched her.

"Nobody called the police. The attacker left because his passenger, a woman, got out of his car and tried to pull him away from the window," Resendiz wrote in her complaint submitted two days following the incident. "I had to call the police because no one else did. The police came and asked Betty Orozco (the McDonald's manager) for the surveillance video so they could identify the attacker and his car, but she refused to cooperate and did not provide the video."

Watch TODAY All Day! Get the best news, information and inspiration from TODAY, all day long.

Following the incident, Resendiz said she was taken to Highland Hospital by ambulance.

Related

Food Table service and more masks: How McDonald's will change when it reopens

On Wednesday, a McDonald's spokesperson confirmed an incident had occurred and provided a statement to TODAY Food from Michael Smith, the owner/operator of multiple Bay Area McDonald's restaurants: “The safety and security of our guests and crew are our top priority, and our thoughts and support are with the employee during this time.

"Upon learning of the altercation at our San Pablo Avenue restaurant, one of our employees contacted local law enforcement immediately to report the incident. We are working closely with local authorities throughout their investigation and remain focused on supporting all of our people — our McDonald’s family — who have made it possible for us to continue to serve our communities during these challenging times."

In addition to the restaurant where Resendiz works, Smith operates another Oakland McDonald's that was court-ordered to temporarily close on May 26, the San Francisco Chronicle reported. The judge's decision was made following a worker strike and ensuing lawsuit against Smith by employees who are claiming that unsafe conditions at the restaurant led to them contracting and spreading COVID-19 to 35 people, including an infant. A company spokesperson told TODAY that location has since reopened.

BREAKING: After being told to wear dog diapers and coffee filters as masks, two-dozen workers at an Oakland @McDonalds are on strike after COVID-19 outbreak. 4 workers positive, 3 others sick workers’ kids sick, including 10-month-old baby #FightFor15 #ProtectAllWorkers pic.twitter.com/fjEv6dHWeO

— Fight For 15 (@fightfor15) May 26, 2020

According to Resendiz, she saw Smith about 30 minutes before she was attacked and asked him how to handle a situation in which a customer would refuse to wear a mask. Smith authorized Resendiz to refuse service to someone if they would not adhere to the policy. Despite this conversation, Resendiz wrote in her OSHA complaint that she feared being fired if she reported any altercation to Smith.

"He has told me that if I don't get along with the customers or my coworkers — and he said it directly to me, looking at me face-to-face, eye-to-eye, that he would fire me," she said, adding that she has not yet returned to work.

A spokesperson from McDonald's was unable to clarify whether Resendiz received any form of paid leave while recovering from the attack.


McDonald's worker assaulted by customer over mask policy raises $20K in donations

As protective equipment, social distancing and other pandemic protocols become the new normal at businesses across the country, some employees on the front lines are suffering at the hands of unhappy customers. Last month, Maria Resendiz, a 19-year-old McDonald's cashier from Oakland, California, was physically attacked after she asked a customer coming through the drive-thru to wear a mask.

Now, a GoFundMe for the teenaged fast-food worker is fast approaching its $25,000 goal.

According to a complaint Resendiz filed with the California Occupational Safety and Health Administration on June 29, a man came to the drive-thru window around 3 p.m. on June 27. At the restaurant location, both drive-thru windows (one for payment and the second for pickup) had signs asking customers to wear face coverings. According to the complaint, when Resendiz asked the man whose face was exposed to put on a mask, the situation escalated.

"I don't need no Mexican b---- to tell me what to do," the assaulter allegedly shouted, according to Resendiz's complaint.

19-year-old McDonald's worker Maria Resendiz was attacked by a costumer after she told him to wear a mask. The attacker said "I don't need no Mexican bitch to tell me what to do" in response to her request. https://t.co/ZziSkYwf2l

— audree ☁︎ semi ia (@sadlwj) July 5, 2020

The man continued to shout racial slurs and physical insults at Resendiz before putting his hands through the window (which Resendiz said she was unable hold shut due to a broken lock), then grabbed her neck, slapped her and scratched her.

"Nobody called the police. The attacker left because his passenger, a woman, got out of his car and tried to pull him away from the window," Resendiz wrote in her complaint submitted two days following the incident. "I had to call the police because no one else did. The police came and asked Betty Orozco (the McDonald's manager) for the surveillance video so they could identify the attacker and his car, but she refused to cooperate and did not provide the video."

Watch TODAY All Day! Get the best news, information and inspiration from TODAY, all day long.

Following the incident, Resendiz said she was taken to Highland Hospital by ambulance.

Related

Food Table service and more masks: How McDonald's will change when it reopens

On Wednesday, a McDonald's spokesperson confirmed an incident had occurred and provided a statement to TODAY Food from Michael Smith, the owner/operator of multiple Bay Area McDonald's restaurants: “The safety and security of our guests and crew are our top priority, and our thoughts and support are with the employee during this time.

"Upon learning of the altercation at our San Pablo Avenue restaurant, one of our employees contacted local law enforcement immediately to report the incident. We are working closely with local authorities throughout their investigation and remain focused on supporting all of our people — our McDonald’s family — who have made it possible for us to continue to serve our communities during these challenging times."

In addition to the restaurant where Resendiz works, Smith operates another Oakland McDonald's that was court-ordered to temporarily close on May 26, the San Francisco Chronicle reported. The judge's decision was made following a worker strike and ensuing lawsuit against Smith by employees who are claiming that unsafe conditions at the restaurant led to them contracting and spreading COVID-19 to 35 people, including an infant. A company spokesperson told TODAY that location has since reopened.

BREAKING: After being told to wear dog diapers and coffee filters as masks, two-dozen workers at an Oakland @McDonalds are on strike after COVID-19 outbreak. 4 workers positive, 3 others sick workers’ kids sick, including 10-month-old baby #FightFor15 #ProtectAllWorkers pic.twitter.com/fjEv6dHWeO

— Fight For 15 (@fightfor15) May 26, 2020

According to Resendiz, she saw Smith about 30 minutes before she was attacked and asked him how to handle a situation in which a customer would refuse to wear a mask. Smith authorized Resendiz to refuse service to someone if they would not adhere to the policy. Despite this conversation, Resendiz wrote in her OSHA complaint that she feared being fired if she reported any altercation to Smith.

"He has told me that if I don't get along with the customers or my coworkers — and he said it directly to me, looking at me face-to-face, eye-to-eye, that he would fire me," she said, adding that she has not yet returned to work.

A spokesperson from McDonald's was unable to clarify whether Resendiz received any form of paid leave while recovering from the attack.


McDonald's worker assaulted by customer over mask policy raises $20K in donations

As protective equipment, social distancing and other pandemic protocols become the new normal at businesses across the country, some employees on the front lines are suffering at the hands of unhappy customers. Last month, Maria Resendiz, a 19-year-old McDonald's cashier from Oakland, California, was physically attacked after she asked a customer coming through the drive-thru to wear a mask.

Now, a GoFundMe for the teenaged fast-food worker is fast approaching its $25,000 goal.

According to a complaint Resendiz filed with the California Occupational Safety and Health Administration on June 29, a man came to the drive-thru window around 3 p.m. on June 27. At the restaurant location, both drive-thru windows (one for payment and the second for pickup) had signs asking customers to wear face coverings. According to the complaint, when Resendiz asked the man whose face was exposed to put on a mask, the situation escalated.

"I don't need no Mexican b---- to tell me what to do," the assaulter allegedly shouted, according to Resendiz's complaint.

19-year-old McDonald's worker Maria Resendiz was attacked by a costumer after she told him to wear a mask. The attacker said "I don't need no Mexican bitch to tell me what to do" in response to her request. https://t.co/ZziSkYwf2l

— audree ☁︎ semi ia (@sadlwj) July 5, 2020

The man continued to shout racial slurs and physical insults at Resendiz before putting his hands through the window (which Resendiz said she was unable hold shut due to a broken lock), then grabbed her neck, slapped her and scratched her.

"Nobody called the police. The attacker left because his passenger, a woman, got out of his car and tried to pull him away from the window," Resendiz wrote in her complaint submitted two days following the incident. "I had to call the police because no one else did. The police came and asked Betty Orozco (the McDonald's manager) for the surveillance video so they could identify the attacker and his car, but she refused to cooperate and did not provide the video."

Watch TODAY All Day! Get the best news, information and inspiration from TODAY, all day long.

Following the incident, Resendiz said she was taken to Highland Hospital by ambulance.

Related

Food Table service and more masks: How McDonald's will change when it reopens

On Wednesday, a McDonald's spokesperson confirmed an incident had occurred and provided a statement to TODAY Food from Michael Smith, the owner/operator of multiple Bay Area McDonald's restaurants: “The safety and security of our guests and crew are our top priority, and our thoughts and support are with the employee during this time.

"Upon learning of the altercation at our San Pablo Avenue restaurant, one of our employees contacted local law enforcement immediately to report the incident. We are working closely with local authorities throughout their investigation and remain focused on supporting all of our people — our McDonald’s family — who have made it possible for us to continue to serve our communities during these challenging times."

In addition to the restaurant where Resendiz works, Smith operates another Oakland McDonald's that was court-ordered to temporarily close on May 26, the San Francisco Chronicle reported. The judge's decision was made following a worker strike and ensuing lawsuit against Smith by employees who are claiming that unsafe conditions at the restaurant led to them contracting and spreading COVID-19 to 35 people, including an infant. A company spokesperson told TODAY that location has since reopened.

BREAKING: After being told to wear dog diapers and coffee filters as masks, two-dozen workers at an Oakland @McDonalds are on strike after COVID-19 outbreak. 4 workers positive, 3 others sick workers’ kids sick, including 10-month-old baby #FightFor15 #ProtectAllWorkers pic.twitter.com/fjEv6dHWeO

— Fight For 15 (@fightfor15) May 26, 2020

According to Resendiz, she saw Smith about 30 minutes before she was attacked and asked him how to handle a situation in which a customer would refuse to wear a mask. Smith authorized Resendiz to refuse service to someone if they would not adhere to the policy. Despite this conversation, Resendiz wrote in her OSHA complaint that she feared being fired if she reported any altercation to Smith.

"He has told me that if I don't get along with the customers or my coworkers — and he said it directly to me, looking at me face-to-face, eye-to-eye, that he would fire me," she said, adding that she has not yet returned to work.

A spokesperson from McDonald's was unable to clarify whether Resendiz received any form of paid leave while recovering from the attack.


McDonald's worker assaulted by customer over mask policy raises $20K in donations

As protective equipment, social distancing and other pandemic protocols become the new normal at businesses across the country, some employees on the front lines are suffering at the hands of unhappy customers. Last month, Maria Resendiz, a 19-year-old McDonald's cashier from Oakland, California, was physically attacked after she asked a customer coming through the drive-thru to wear a mask.

Now, a GoFundMe for the teenaged fast-food worker is fast approaching its $25,000 goal.

According to a complaint Resendiz filed with the California Occupational Safety and Health Administration on June 29, a man came to the drive-thru window around 3 p.m. on June 27. At the restaurant location, both drive-thru windows (one for payment and the second for pickup) had signs asking customers to wear face coverings. According to the complaint, when Resendiz asked the man whose face was exposed to put on a mask, the situation escalated.

"I don't need no Mexican b---- to tell me what to do," the assaulter allegedly shouted, according to Resendiz's complaint.

19-year-old McDonald's worker Maria Resendiz was attacked by a costumer after she told him to wear a mask. The attacker said "I don't need no Mexican bitch to tell me what to do" in response to her request. https://t.co/ZziSkYwf2l

— audree ☁︎ semi ia (@sadlwj) July 5, 2020

The man continued to shout racial slurs and physical insults at Resendiz before putting his hands through the window (which Resendiz said she was unable hold shut due to a broken lock), then grabbed her neck, slapped her and scratched her.

"Nobody called the police. The attacker left because his passenger, a woman, got out of his car and tried to pull him away from the window," Resendiz wrote in her complaint submitted two days following the incident. "I had to call the police because no one else did. The police came and asked Betty Orozco (the McDonald's manager) for the surveillance video so they could identify the attacker and his car, but she refused to cooperate and did not provide the video."

Watch TODAY All Day! Get the best news, information and inspiration from TODAY, all day long.

Following the incident, Resendiz said she was taken to Highland Hospital by ambulance.

Related

Food Table service and more masks: How McDonald's will change when it reopens

On Wednesday, a McDonald's spokesperson confirmed an incident had occurred and provided a statement to TODAY Food from Michael Smith, the owner/operator of multiple Bay Area McDonald's restaurants: “The safety and security of our guests and crew are our top priority, and our thoughts and support are with the employee during this time.

"Upon learning of the altercation at our San Pablo Avenue restaurant, one of our employees contacted local law enforcement immediately to report the incident. We are working closely with local authorities throughout their investigation and remain focused on supporting all of our people — our McDonald’s family — who have made it possible for us to continue to serve our communities during these challenging times."

In addition to the restaurant where Resendiz works, Smith operates another Oakland McDonald's that was court-ordered to temporarily close on May 26, the San Francisco Chronicle reported. The judge's decision was made following a worker strike and ensuing lawsuit against Smith by employees who are claiming that unsafe conditions at the restaurant led to them contracting and spreading COVID-19 to 35 people, including an infant. A company spokesperson told TODAY that location has since reopened.

BREAKING: After being told to wear dog diapers and coffee filters as masks, two-dozen workers at an Oakland @McDonalds are on strike after COVID-19 outbreak. 4 workers positive, 3 others sick workers’ kids sick, including 10-month-old baby #FightFor15 #ProtectAllWorkers pic.twitter.com/fjEv6dHWeO

— Fight For 15 (@fightfor15) May 26, 2020

According to Resendiz, she saw Smith about 30 minutes before she was attacked and asked him how to handle a situation in which a customer would refuse to wear a mask. Smith authorized Resendiz to refuse service to someone if they would not adhere to the policy. Despite this conversation, Resendiz wrote in her OSHA complaint that she feared being fired if she reported any altercation to Smith.

"He has told me that if I don't get along with the customers or my coworkers — and he said it directly to me, looking at me face-to-face, eye-to-eye, that he would fire me," she said, adding that she has not yet returned to work.

A spokesperson from McDonald's was unable to clarify whether Resendiz received any form of paid leave while recovering from the attack.


McDonald's worker assaulted by customer over mask policy raises $20K in donations

As protective equipment, social distancing and other pandemic protocols become the new normal at businesses across the country, some employees on the front lines are suffering at the hands of unhappy customers. Last month, Maria Resendiz, a 19-year-old McDonald's cashier from Oakland, California, was physically attacked after she asked a customer coming through the drive-thru to wear a mask.

Now, a GoFundMe for the teenaged fast-food worker is fast approaching its $25,000 goal.

According to a complaint Resendiz filed with the California Occupational Safety and Health Administration on June 29, a man came to the drive-thru window around 3 p.m. on June 27. At the restaurant location, both drive-thru windows (one for payment and the second for pickup) had signs asking customers to wear face coverings. According to the complaint, when Resendiz asked the man whose face was exposed to put on a mask, the situation escalated.

"I don't need no Mexican b---- to tell me what to do," the assaulter allegedly shouted, according to Resendiz's complaint.

19-year-old McDonald's worker Maria Resendiz was attacked by a costumer after she told him to wear a mask. The attacker said "I don't need no Mexican bitch to tell me what to do" in response to her request. https://t.co/ZziSkYwf2l

— audree ☁︎ semi ia (@sadlwj) July 5, 2020

The man continued to shout racial slurs and physical insults at Resendiz before putting his hands through the window (which Resendiz said she was unable hold shut due to a broken lock), then grabbed her neck, slapped her and scratched her.

"Nobody called the police. The attacker left because his passenger, a woman, got out of his car and tried to pull him away from the window," Resendiz wrote in her complaint submitted two days following the incident. "I had to call the police because no one else did. The police came and asked Betty Orozco (the McDonald's manager) for the surveillance video so they could identify the attacker and his car, but she refused to cooperate and did not provide the video."

Watch TODAY All Day! Get the best news, information and inspiration from TODAY, all day long.

Following the incident, Resendiz said she was taken to Highland Hospital by ambulance.

Related

Food Table service and more masks: How McDonald's will change when it reopens

On Wednesday, a McDonald's spokesperson confirmed an incident had occurred and provided a statement to TODAY Food from Michael Smith, the owner/operator of multiple Bay Area McDonald's restaurants: “The safety and security of our guests and crew are our top priority, and our thoughts and support are with the employee during this time.

"Upon learning of the altercation at our San Pablo Avenue restaurant, one of our employees contacted local law enforcement immediately to report the incident. We are working closely with local authorities throughout their investigation and remain focused on supporting all of our people — our McDonald’s family — who have made it possible for us to continue to serve our communities during these challenging times."

In addition to the restaurant where Resendiz works, Smith operates another Oakland McDonald's that was court-ordered to temporarily close on May 26, the San Francisco Chronicle reported. The judge's decision was made following a worker strike and ensuing lawsuit against Smith by employees who are claiming that unsafe conditions at the restaurant led to them contracting and spreading COVID-19 to 35 people, including an infant. A company spokesperson told TODAY that location has since reopened.

BREAKING: After being told to wear dog diapers and coffee filters as masks, two-dozen workers at an Oakland @McDonalds are on strike after COVID-19 outbreak. 4 workers positive, 3 others sick workers’ kids sick, including 10-month-old baby #FightFor15 #ProtectAllWorkers pic.twitter.com/fjEv6dHWeO

— Fight For 15 (@fightfor15) May 26, 2020

According to Resendiz, she saw Smith about 30 minutes before she was attacked and asked him how to handle a situation in which a customer would refuse to wear a mask. Smith authorized Resendiz to refuse service to someone if they would not adhere to the policy. Despite this conversation, Resendiz wrote in her OSHA complaint that she feared being fired if she reported any altercation to Smith.

"He has told me that if I don't get along with the customers or my coworkers — and he said it directly to me, looking at me face-to-face, eye-to-eye, that he would fire me," she said, adding that she has not yet returned to work.

A spokesperson from McDonald's was unable to clarify whether Resendiz received any form of paid leave while recovering from the attack.


McDonald's worker assaulted by customer over mask policy raises $20K in donations

As protective equipment, social distancing and other pandemic protocols become the new normal at businesses across the country, some employees on the front lines are suffering at the hands of unhappy customers. Last month, Maria Resendiz, a 19-year-old McDonald's cashier from Oakland, California, was physically attacked after she asked a customer coming through the drive-thru to wear a mask.

Now, a GoFundMe for the teenaged fast-food worker is fast approaching its $25,000 goal.

According to a complaint Resendiz filed with the California Occupational Safety and Health Administration on June 29, a man came to the drive-thru window around 3 p.m. on June 27. At the restaurant location, both drive-thru windows (one for payment and the second for pickup) had signs asking customers to wear face coverings. According to the complaint, when Resendiz asked the man whose face was exposed to put on a mask, the situation escalated.

"I don't need no Mexican b---- to tell me what to do," the assaulter allegedly shouted, according to Resendiz's complaint.

19-year-old McDonald's worker Maria Resendiz was attacked by a costumer after she told him to wear a mask. The attacker said "I don't need no Mexican bitch to tell me what to do" in response to her request. https://t.co/ZziSkYwf2l

— audree ☁︎ semi ia (@sadlwj) July 5, 2020

The man continued to shout racial slurs and physical insults at Resendiz before putting his hands through the window (which Resendiz said she was unable hold shut due to a broken lock), then grabbed her neck, slapped her and scratched her.

"Nobody called the police. The attacker left because his passenger, a woman, got out of his car and tried to pull him away from the window," Resendiz wrote in her complaint submitted two days following the incident. "I had to call the police because no one else did. The police came and asked Betty Orozco (the McDonald's manager) for the surveillance video so they could identify the attacker and his car, but she refused to cooperate and did not provide the video."

Watch TODAY All Day! Get the best news, information and inspiration from TODAY, all day long.

Following the incident, Resendiz said she was taken to Highland Hospital by ambulance.

Related

Food Table service and more masks: How McDonald's will change when it reopens

On Wednesday, a McDonald's spokesperson confirmed an incident had occurred and provided a statement to TODAY Food from Michael Smith, the owner/operator of multiple Bay Area McDonald's restaurants: “The safety and security of our guests and crew are our top priority, and our thoughts and support are with the employee during this time.

"Upon learning of the altercation at our San Pablo Avenue restaurant, one of our employees contacted local law enforcement immediately to report the incident. We are working closely with local authorities throughout their investigation and remain focused on supporting all of our people — our McDonald’s family — who have made it possible for us to continue to serve our communities during these challenging times."

In addition to the restaurant where Resendiz works, Smith operates another Oakland McDonald's that was court-ordered to temporarily close on May 26, the San Francisco Chronicle reported. The judge's decision was made following a worker strike and ensuing lawsuit against Smith by employees who are claiming that unsafe conditions at the restaurant led to them contracting and spreading COVID-19 to 35 people, including an infant. A company spokesperson told TODAY that location has since reopened.

BREAKING: After being told to wear dog diapers and coffee filters as masks, two-dozen workers at an Oakland @McDonalds are on strike after COVID-19 outbreak. 4 workers positive, 3 others sick workers’ kids sick, including 10-month-old baby #FightFor15 #ProtectAllWorkers pic.twitter.com/fjEv6dHWeO

— Fight For 15 (@fightfor15) May 26, 2020

According to Resendiz, she saw Smith about 30 minutes before she was attacked and asked him how to handle a situation in which a customer would refuse to wear a mask. Smith authorized Resendiz to refuse service to someone if they would not adhere to the policy. Despite this conversation, Resendiz wrote in her OSHA complaint that she feared being fired if she reported any altercation to Smith.

"He has told me that if I don't get along with the customers or my coworkers — and he said it directly to me, looking at me face-to-face, eye-to-eye, that he would fire me," she said, adding that she has not yet returned to work.

A spokesperson from McDonald's was unable to clarify whether Resendiz received any form of paid leave while recovering from the attack.


McDonald's worker assaulted by customer over mask policy raises $20K in donations

As protective equipment, social distancing and other pandemic protocols become the new normal at businesses across the country, some employees on the front lines are suffering at the hands of unhappy customers. Last month, Maria Resendiz, a 19-year-old McDonald's cashier from Oakland, California, was physically attacked after she asked a customer coming through the drive-thru to wear a mask.

Now, a GoFundMe for the teenaged fast-food worker is fast approaching its $25,000 goal.

According to a complaint Resendiz filed with the California Occupational Safety and Health Administration on June 29, a man came to the drive-thru window around 3 p.m. on June 27. At the restaurant location, both drive-thru windows (one for payment and the second for pickup) had signs asking customers to wear face coverings. According to the complaint, when Resendiz asked the man whose face was exposed to put on a mask, the situation escalated.

"I don't need no Mexican b---- to tell me what to do," the assaulter allegedly shouted, according to Resendiz's complaint.

19-year-old McDonald's worker Maria Resendiz was attacked by a costumer after she told him to wear a mask. The attacker said "I don't need no Mexican bitch to tell me what to do" in response to her request. https://t.co/ZziSkYwf2l

— audree ☁︎ semi ia (@sadlwj) July 5, 2020

The man continued to shout racial slurs and physical insults at Resendiz before putting his hands through the window (which Resendiz said she was unable hold shut due to a broken lock), then grabbed her neck, slapped her and scratched her.

"Nobody called the police. The attacker left because his passenger, a woman, got out of his car and tried to pull him away from the window," Resendiz wrote in her complaint submitted two days following the incident. "I had to call the police because no one else did. The police came and asked Betty Orozco (the McDonald's manager) for the surveillance video so they could identify the attacker and his car, but she refused to cooperate and did not provide the video."

Watch TODAY All Day! Get the best news, information and inspiration from TODAY, all day long.

Following the incident, Resendiz said she was taken to Highland Hospital by ambulance.

Related

Food Table service and more masks: How McDonald's will change when it reopens

On Wednesday, a McDonald's spokesperson confirmed an incident had occurred and provided a statement to TODAY Food from Michael Smith, the owner/operator of multiple Bay Area McDonald's restaurants: “The safety and security of our guests and crew are our top priority, and our thoughts and support are with the employee during this time.

"Upon learning of the altercation at our San Pablo Avenue restaurant, one of our employees contacted local law enforcement immediately to report the incident. We are working closely with local authorities throughout their investigation and remain focused on supporting all of our people — our McDonald’s family — who have made it possible for us to continue to serve our communities during these challenging times."

In addition to the restaurant where Resendiz works, Smith operates another Oakland McDonald's that was court-ordered to temporarily close on May 26, the San Francisco Chronicle reported. The judge's decision was made following a worker strike and ensuing lawsuit against Smith by employees who are claiming that unsafe conditions at the restaurant led to them contracting and spreading COVID-19 to 35 people, including an infant. A company spokesperson told TODAY that location has since reopened.

BREAKING: After being told to wear dog diapers and coffee filters as masks, two-dozen workers at an Oakland @McDonalds are on strike after COVID-19 outbreak. 4 workers positive, 3 others sick workers’ kids sick, including 10-month-old baby #FightFor15 #ProtectAllWorkers pic.twitter.com/fjEv6dHWeO

— Fight For 15 (@fightfor15) May 26, 2020

According to Resendiz, she saw Smith about 30 minutes before she was attacked and asked him how to handle a situation in which a customer would refuse to wear a mask. Smith authorized Resendiz to refuse service to someone if they would not adhere to the policy. Despite this conversation, Resendiz wrote in her OSHA complaint that she feared being fired if she reported any altercation to Smith.

"He has told me that if I don't get along with the customers or my coworkers — and he said it directly to me, looking at me face-to-face, eye-to-eye, that he would fire me," she said, adding that she has not yet returned to work.

A spokesperson from McDonald's was unable to clarify whether Resendiz received any form of paid leave while recovering from the attack.


McDonald's worker assaulted by customer over mask policy raises $20K in donations

As protective equipment, social distancing and other pandemic protocols become the new normal at businesses across the country, some employees on the front lines are suffering at the hands of unhappy customers. Last month, Maria Resendiz, a 19-year-old McDonald's cashier from Oakland, California, was physically attacked after she asked a customer coming through the drive-thru to wear a mask.

Now, a GoFundMe for the teenaged fast-food worker is fast approaching its $25,000 goal.

According to a complaint Resendiz filed with the California Occupational Safety and Health Administration on June 29, a man came to the drive-thru window around 3 p.m. on June 27. At the restaurant location, both drive-thru windows (one for payment and the second for pickup) had signs asking customers to wear face coverings. According to the complaint, when Resendiz asked the man whose face was exposed to put on a mask, the situation escalated.

"I don't need no Mexican b---- to tell me what to do," the assaulter allegedly shouted, according to Resendiz's complaint.

19-year-old McDonald's worker Maria Resendiz was attacked by a costumer after she told him to wear a mask. The attacker said "I don't need no Mexican bitch to tell me what to do" in response to her request. https://t.co/ZziSkYwf2l

— audree ☁︎ semi ia (@sadlwj) July 5, 2020

The man continued to shout racial slurs and physical insults at Resendiz before putting his hands through the window (which Resendiz said she was unable hold shut due to a broken lock), then grabbed her neck, slapped her and scratched her.

"Nobody called the police. The attacker left because his passenger, a woman, got out of his car and tried to pull him away from the window," Resendiz wrote in her complaint submitted two days following the incident. "I had to call the police because no one else did. The police came and asked Betty Orozco (the McDonald's manager) for the surveillance video so they could identify the attacker and his car, but she refused to cooperate and did not provide the video."

Watch TODAY All Day! Get the best news, information and inspiration from TODAY, all day long.

Following the incident, Resendiz said she was taken to Highland Hospital by ambulance.

Related

Food Table service and more masks: How McDonald's will change when it reopens

On Wednesday, a McDonald's spokesperson confirmed an incident had occurred and provided a statement to TODAY Food from Michael Smith, the owner/operator of multiple Bay Area McDonald's restaurants: “The safety and security of our guests and crew are our top priority, and our thoughts and support are with the employee during this time.

"Upon learning of the altercation at our San Pablo Avenue restaurant, one of our employees contacted local law enforcement immediately to report the incident. We are working closely with local authorities throughout their investigation and remain focused on supporting all of our people — our McDonald’s family — who have made it possible for us to continue to serve our communities during these challenging times."

In addition to the restaurant where Resendiz works, Smith operates another Oakland McDonald's that was court-ordered to temporarily close on May 26, the San Francisco Chronicle reported. The judge's decision was made following a worker strike and ensuing lawsuit against Smith by employees who are claiming that unsafe conditions at the restaurant led to them contracting and spreading COVID-19 to 35 people, including an infant. A company spokesperson told TODAY that location has since reopened.

BREAKING: After being told to wear dog diapers and coffee filters as masks, two-dozen workers at an Oakland @McDonalds are on strike after COVID-19 outbreak. 4 workers positive, 3 others sick workers’ kids sick, including 10-month-old baby #FightFor15 #ProtectAllWorkers pic.twitter.com/fjEv6dHWeO

— Fight For 15 (@fightfor15) May 26, 2020

According to Resendiz, she saw Smith about 30 minutes before she was attacked and asked him how to handle a situation in which a customer would refuse to wear a mask. Smith authorized Resendiz to refuse service to someone if they would not adhere to the policy. Despite this conversation, Resendiz wrote in her OSHA complaint that she feared being fired if she reported any altercation to Smith.

"He has told me that if I don't get along with the customers or my coworkers — and he said it directly to me, looking at me face-to-face, eye-to-eye, that he would fire me," she said, adding that she has not yet returned to work.

A spokesperson from McDonald's was unable to clarify whether Resendiz received any form of paid leave while recovering from the attack.


McDonald's worker assaulted by customer over mask policy raises $20K in donations

As protective equipment, social distancing and other pandemic protocols become the new normal at businesses across the country, some employees on the front lines are suffering at the hands of unhappy customers. Last month, Maria Resendiz, a 19-year-old McDonald's cashier from Oakland, California, was physically attacked after she asked a customer coming through the drive-thru to wear a mask.

Now, a GoFundMe for the teenaged fast-food worker is fast approaching its $25,000 goal.

According to a complaint Resendiz filed with the California Occupational Safety and Health Administration on June 29, a man came to the drive-thru window around 3 p.m. on June 27. At the restaurant location, both drive-thru windows (one for payment and the second for pickup) had signs asking customers to wear face coverings. According to the complaint, when Resendiz asked the man whose face was exposed to put on a mask, the situation escalated.

"I don't need no Mexican b---- to tell me what to do," the assaulter allegedly shouted, according to Resendiz's complaint.

19-year-old McDonald's worker Maria Resendiz was attacked by a costumer after she told him to wear a mask. The attacker said "I don't need no Mexican bitch to tell me what to do" in response to her request. https://t.co/ZziSkYwf2l

— audree ☁︎ semi ia (@sadlwj) July 5, 2020

The man continued to shout racial slurs and physical insults at Resendiz before putting his hands through the window (which Resendiz said she was unable hold shut due to a broken lock), then grabbed her neck, slapped her and scratched her.

"Nobody called the police. The attacker left because his passenger, a woman, got out of his car and tried to pull him away from the window," Resendiz wrote in her complaint submitted two days following the incident. "I had to call the police because no one else did. The police came and asked Betty Orozco (the McDonald's manager) for the surveillance video so they could identify the attacker and his car, but she refused to cooperate and did not provide the video."

Watch TODAY All Day! Get the best news, information and inspiration from TODAY, all day long.

Following the incident, Resendiz said she was taken to Highland Hospital by ambulance.

Related

Food Table service and more masks: How McDonald's will change when it reopens

On Wednesday, a McDonald's spokesperson confirmed an incident had occurred and provided a statement to TODAY Food from Michael Smith, the owner/operator of multiple Bay Area McDonald's restaurants: “The safety and security of our guests and crew are our top priority, and our thoughts and support are with the employee during this time.

"Upon learning of the altercation at our San Pablo Avenue restaurant, one of our employees contacted local law enforcement immediately to report the incident. We are working closely with local authorities throughout their investigation and remain focused on supporting all of our people — our McDonald’s family — who have made it possible for us to continue to serve our communities during these challenging times."

In addition to the restaurant where Resendiz works, Smith operates another Oakland McDonald's that was court-ordered to temporarily close on May 26, the San Francisco Chronicle reported. The judge's decision was made following a worker strike and ensuing lawsuit against Smith by employees who are claiming that unsafe conditions at the restaurant led to them contracting and spreading COVID-19 to 35 people, including an infant. A company spokesperson told TODAY that location has since reopened.

BREAKING: After being told to wear dog diapers and coffee filters as masks, two-dozen workers at an Oakland @McDonalds are on strike after COVID-19 outbreak. 4 workers positive, 3 others sick workers’ kids sick, including 10-month-old baby #FightFor15 #ProtectAllWorkers pic.twitter.com/fjEv6dHWeO

— Fight For 15 (@fightfor15) May 26, 2020

According to Resendiz, she saw Smith about 30 minutes before she was attacked and asked him how to handle a situation in which a customer would refuse to wear a mask. Smith authorized Resendiz to refuse service to someone if they would not adhere to the policy. Despite this conversation, Resendiz wrote in her OSHA complaint that she feared being fired if she reported any altercation to Smith.

"He has told me that if I don't get along with the customers or my coworkers — and he said it directly to me, looking at me face-to-face, eye-to-eye, that he would fire me," she said, adding that she has not yet returned to work.

A spokesperson from McDonald's was unable to clarify whether Resendiz received any form of paid leave while recovering from the attack.



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